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- Movers must give written estimates. The estimates may be either binding or non-binding. Non-binding estimates are “approximations” only and the actual transportation charges you are eventually required to pay may be higher than the estimated price.
- Do not sign blank or incomplete documents. Verify the document is complete before you sign. The only information that might not appear in your moving paperwork is: the actual weight of your shipment, in the case of a nonbinding estimate, and unforeseen charges that occur in transit.
- Be sure you understand the mover’s responsibility for loss or damage, and request an explanation of the difference between valuation and actual insurance.
- Understand the type of liability you sign for. Ask yourself if 60 cents per pound is enough coverage for your household goods or whether you need to purchase additional valuation.
- Notify your mover if you have high value items. High value items are valued at more than $100 per pound per item.
- You have the right to be present each time your shipment is weighed. You also have the right to request a reweigh at no charge.
- Confirm with your mover the types of payment acceptable when your shipment is delivered.
- Consider requesting arbitration to settle disputed claims with your mover.
- You should know if the company you are dealing with is a household goods motor carrier (mover) or household goods broker, and if they are registered with FMCSA. Go to www.protectyourmove.gov for this information.
- Do not sign the delivery receipt if it contains any language releasing or discharging your mover or its agents from liability. Strike out such language before signing, or refuse delivery if the mover refuses to provide a proper delivery receipt.
Source: Federal Motor Carrier Safety Administration – Consumer Rights and Responsibilities Handbook